Legal, Terms & Policies

Last updated: October 16 2025

Fyrewood (“Fyrewood,” “we,” “us,” or “our”) operates in British Columbia, Canada. By visiting our website (the “Site”), placing an order, arranging pickup or delivery, or using any service we provide (collectively, the “Services”), you agree to the terms, notices, and policies below. Please read them carefully. If you do not agree, do not use the Site or Services.

1. Definitions and Scope

“Customer,” “you,” and “your” mean any individual or organization that accesses the Site or purchases our products or Services. “Products” means firewood in bundles, rounds, and cords, and any related goods we may sell from time to time. “Order” means any purchase of Products, including wholesale, retail, pickup, delivery, and log-processing services. These terms apply to all use of the Site and all Orders, whether placed online, in person, or by message.

2. Eligibility and Acceptable Use

You must be of legal age to contract in your province or territory to place an Order. You may not use the Site or Services for unlawful, misleading, fraudulent, infringing, or harmful purposes. You agree not to disrupt the Site, bypass security, scrape content without permission, or misuse any contact channels. We may refuse or cancel Orders and suspend access where we suspect breach, abuse, or risk.

3. Product Description, Measurement, and Quality

Firewood is a natural material; dimensions, species mix, density, moisture, and appearance vary. We describe Products in good faith and endeavour to measure accurately. Cords are sold using lawful trade measurements (for example, one full cord equals 128 cubic feet stacked, typically 4’×4’×8’). When we use alternative units (for example, 1.0 or 2.0 cubic-foot bundles, or ¼ and ½ cord equivalents), we state these clearly. Seasoning designations (for example, “seasoned”) indicate typical moisture targets for efficient burning; actual burn performance depends on storage, weather, appliance type, and air supply. You are responsible for verifying the suitability of species, size, and moisture for your intended use (bonfires, home heating, cooking, events, or festivals).

4. Ordering, Pricing, and Payment

Prices, fees, promotions, and availability are subject to change without notice. Taxes, environmental fees, and delivery charges, where applicable, are calculated at checkout or at the time of invoice. We accept the payment methods displayed during checkout and process payments through reputable third-party providers. By placing an Order, you authorize the total charges shown. If pricing or availability errors occur, we may cancel or amend the Order and will notify you promptly. Wholesale pricing requires approval and may include case minimums, delivery windows, or consignment terms.

5. Pickup, Delivery, and Title Transfer

Pickup occurs at our designated yard or a posted location at scheduled times. Delivery is curbside or driveway drop unless otherwise stated. Stacking, ferrying, or special placement services (if offered) incur additional charges and are performed at our discretion and safety assessment. Title and risk of loss transfer to you upon delivery to the agreed location or upon pickup, whichever applies. Delivery windows are estimates and may be affected by weather, road conditions, fire bans, access restrictions, or other factors outside our control. You are responsible for safe access (for example, clear paths and adequate space for drop). If a delivery attempt fails due to access or safety issues, redelivery fees may apply.

6. Safety, Fire Regulations, and Use Guidance

You are solely responsible for safe storage, handling, and burning of all firewood. Store wood off the ground, covered but ventilated, away from ignition sources, and in compliance with appliance manuals and local by-laws. Observe all fire bans, air-quality advisories, and park rules. Use dry kindling and adequate airflow; never burn painted, pressure-treated, glued, or contaminated wood. Maintain chimneys, flues, and spark arrestors; supervise fires; keep extinguishing means on hand; and ensure complete extinguishment after use. Outdoor cooking on log rounds and handled rounds requires level placement, heat-resistant cookware, and caution around hot surfaces, embers, and wind. We are not responsible for damage, smoke, staining, or injury arising from storage, misuse, or improper burning practices.

7. Log Drop-Off and Processing Services

We may accept customer logs for cutting, splitting, drying, or processing. You warrant that you have the right to deliver such wood and that it is free from nails, metal, rock, or hazardous contaminants. We may refuse material at our sole discretion. Processing yields vary with species, diameter, length, knots, defects, and moisture content; no minimum yield is guaranteed. Turnaround timelines are estimates only. Unless otherwise agreed in writing, unclaimed processed wood may be deemed abandoned after reasonable notice and handling fees. You agree to indemnify us for any third-party claims arising from ownership, contamination, or transport of your logs.

8. All Products Final Sale

All Products and Services are sold as-is and are final sale. Due to the nature of firewood and custom processing, we do not offer returns, refunds, or exchanges once Products are picked up or delivered, or once processing begins. If you believe there is a measurement or delivery discrepancy, contact us promptly through the Contact Form with Order details and photographs so we can review.

9. Limited Warranty, Disclaimers, and Limitation of Liability

Except as expressly required by law, Products and Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive, exemplary, or lost profit damages, nor for property damage, smoke, soot, stains, pests, or personal injury related to storage or burning. Our total liability for any claim relating to an Order shall not exceed the amount paid for that Order. Some jurisdictions do not allow certain disclaimers; if so, the foregoing shall apply to the fullest extent permitted.

10. Indemnity

You agree to defend, indemnify, and hold harmless Fyrewood and its directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your misuse of the Site or Services, violation of these terms, or unsafe storage, handling, transport, or burning of wood.

11. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including fires, floods, storms, severe weather, public health emergencies, strikes, labour shortages, supply constraints, carrier failures, or government actions.

12. Intellectual Property and Website Use

All content on the Site, including text, logos, marks, graphics, photos, and designs, is owned by or licensed to Fyrewood and protected by law. You may not use our trademarks or trade dress without written permission. You may view and print Site content for personal, non-commercial use only and may not reproduce, scrape, frame, or distribute content without consent. If you submit feedback, images, or testimonials, you grant us a non-exclusive, royalty-free licence to use that content for marketing and quality improvement, subject to our Privacy Policy.

13. Privacy Policy (British Columbia PIPA Compliance)

We handle personal information in accordance with the British Columbia Personal Information Protection Act (PIPA) and other applicable Canadian laws.
Information we collect: identity and contact details (name, email, phone, addresses), order and delivery details, communication history, payment confirmations from processors, and technical data (for example, device, browser, and analytics).
Purposes of collection: to process Orders; coordinate pickup and delivery; provide customer support; detect fraud and abuse; maintain legal and tax records; improve the Site; and, where you consent, to send service updates or promotions.
Lawful bases and consent: we process data to perform a contract (fulfil Orders), to comply with legal obligations (for example, tax), based on legitimate interests (security, quality, analytics), and with your consent (for optional marketing). You may withdraw marketing consent at any time.
Retention: we retain personal information only as long as reasonably necessary to deliver Services, meet legal requirements, maintain records, and resolve disputes.
Access and correction: you may request access to or correction of your personal information. We will verify identity before fulfilling requests and will provide reasons if we must refuse a request under PIPA.
Children’s privacy: our Site and Services are not directed to children under the age required to contract; we do not knowingly collect their personal information.
Contact for privacy requests: submit via our Contact Form and include “Privacy Request” in the subject line.

14. Data Use, Cookies, and Analytics

We use information only for the purposes described above. We do not sell or rent personal data. We may share limited data with service providers who assist with hosting, analytics, payment processing, email delivery, or logistics; they are bound by confidentiality and may use data only to provide contracted services. The Site may use cookies or similar technologies to remember preferences, measure performance, and improve user experience. You can adjust browser settings to reject cookies; some features may be limited as a result. We honour legal obligations regarding commercial electronic messages and will include clear unsubscribe options in permitted marketing communications.

15. Security Policy and Incident Response

We employ reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted transport (HTTPS), restricted access, credential hygiene, and monitored hosting. No system is perfectly secure; we cannot guarantee absolute protection. In the event of a security incident involving your personal information, we will investigate, mitigate, and, where required by law, notify affected individuals and regulators. We assess vendors for security posture and require appropriate safeguards by contract.

16. Accessibility and Disability Inclusion

We are committed to accessible, inclusive service. We aim for content and navigation compatible with common assistive technologies and strive to meet widely recognised web accessibility guidelines. If you encounter barriers or require accommodations, contact us via the Contact Form and we will provide reasonable assistance or alternative formats.

17. Environmental and Biosecurity Considerations

Wood can harbour pests or fungi if moved across regions. Follow local guidance on transporting and storing firewood; when feasible, burn it near where it is sourced. We reserve the right to decline Orders or log drop-offs that present contamination, pest, or safety risks.

18. Dispute Resolution, Governing Law, and Venue

These terms are governed by the laws of the Province of British Columbia and applicable federal laws of Canada, without regard to conflict-of-laws rules. You agree to first attempt to resolve disputes in good faith by contacting us through the Contact Form with a detailed description. If we cannot resolve within a reasonable time, you agree that courts located in British Columbia shall have exclusive jurisdiction and venue. If you prefer mediation or arbitration, you may propose it in writing; we may consent at our discretion.

19. Changes to These Terms and Policies

We may update these terms to reflect legal, technical, or business changes. The “Last updated” date shows the latest revision. Material changes will be posted on this page; continued use of the Site or Services after changes constitutes acceptance.

20. Contact Us

For terms questions, Order issues, accessibility requests, privacy inquiries, or data rights, please use our Contact Form and include a clear subject line (for example, “Order Support,” “Accessibility,” or “Privacy Request”). We respond as promptly as practicable.

21. Key Notices and Short Statements

All Products are final sale. Use the Contact Form for questions. We comply with applicable laws in British Columbia, Canada. We protect customer privacy and data with reasonable safeguards and only use information as described herein. You are responsible for safe storage and burning, complying with fire bans, local by-laws, and appliance instructions. Title transfers on pickup or delivery. Log drop-off yields and timelines are not guaranteed and may be refused for safety, contamination, or compliance reasons.

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