Frequently Asked Questions

Last updated: October 17 2025

Welcome to the Fyrewood Frequently Asked Questions — a guide for customers, neighbours, travellers, and hearth-keepers alike. Here you’ll find clear answers about our products, services, delivery and pickup options, payments, and policies. Whether you seek to purchase seasoned firewood, arrange a delivery, or drop off logs for processing, this page is meant to make your journey simple and sure. For further inquiries or to place an order, please use our Contact Form — we respond promptly and with care.

About Fyrewood

What is Fyrewood?
Fyrewood is a British Columbia-based firewood company and product brand name rooted in tradition yet guided by modern craft. We supply seasoned firewood, crafted log rounds, and measured cords for heating, cooking, bonfires, and events. We also offer local pickup, delivery, and log drop-off processing services. Our name comes from the Old English spelling of “firewood” — used for centuries before spelling was standardized — chosen to honour the long heritage of woodcraft and flame.

Where is Fyrewood located?
We are based in Eastgate, British Columbia, serving the Similkameen Valley and surrounding regions — from Hope through Sunshine Valley, Manning Park, and Princeton.

Why choose Fyrewood over other firewood suppliers?
We focus on quality, fairness, and tradition. Our wood is seasoned, measured correctly, and cut for efficient burning. Each bundle or cord is hand-prepared to ensure consistency. Beyond wood, we offer service — clear communication, flexible delivery, and transparency in every transaction.

Is Fyrewood a local business?
Yes. Fyrewood is proudly local and independently operated in British Columbia. Our firewood is legally sourced from regional forests, reclaimed logs, and sustainable suppliers within the province, keeping commerce and value within the community.

Products and Firewood Types

What types of firewood do you sell?
We offer a curated selection of products designed for different uses and quantities:
Fyrewood Wayfarer — one cubic foot bundle with kindling.
Fyrewood Adventurer — two cubic foot bundle with kindling.
Fyrewood Emberstone — small handled log round for cooking and heat.
Fyrewood Hearthstone — medium handled log round for steady flame and meal preparation.
Fyrewood Forge — large handled log round for extended burning and gatherings.
Fyrewood Quarterstack — quarter cord of seasoned timber.
Fyrewood Halfstack — half cord of seasoned timber.
Fyrewood Greatstack — full cord (128 cubic feet) of seasoned timber.

Each product is measured honestly, split and prepared to standard, and made ready for immediate use.

What species of wood do you offer?
We supply a mix of common British Columbia firewood species, including Douglas fir, larch, pine, spruce, birch, maple, hemlock, cedar, and alder. Unless a customer requests a specific species, our firewood is sold as mixed wood — balanced for easy lighting, long burn, and consistent heat. Customers who prefer single-species loads (for example, all birch for cooking, or all fir for long burns) can request it when ordering. Specialty species and pure loads may vary by season and availability.

Is your firewood seasoned or green?
All our retail firewood is seasoned, meaning it has been dried to an optimal moisture level for clean, efficient burning. For specialty orders or custom processing, green wood can be prepared upon request.

Do you sell kindling separately?
Yes, kindling is included with small bundles and also available for separate purchase in bulk or bagged form.

Are the handled log rounds safe for cooking?
Yes. The Fyrewood Emberstone, Hearthstone, and Forge are crafted from untreated, natural timber. Once ignited from the drilled core, they create a stable flame suitable for outdoor cooking, heating, and campsite use. Always place them on a level, fire-safe surface.

Pickup and Delivery

Do you offer delivery?
Yes. We deliver throughout the Similkameen Valley and nearby regions — including Hope, Sunshine Valley, Manning Park, Eastgate, and Princeton. Delivery fees vary by distance and quantity.

Can I pick up firewood myself?
Yes. Customers may pick up their firewood directly from our yard in Eastgate, BC. Please schedule pickup in advance to ensure staff availability and product readiness.

How much notice do you need for delivery or pickup?
Most deliveries or pickups can be arranged within one to three business days, depending on weather and demand. Larger or custom orders may require additional time.

Can you deliver to remote or off-grid locations?
In many cases, yes. We specialize in servicing rural and off-road properties common to the region. Some deliveries may require 4×4 access or custom arrangements — contact us for details.

Do you offer stacking services?
Yes, stacking may be available for an additional fee, depending on location and conditions. We can stack cords neatly in your wood shed, yard, or designated area if access is safe.

Log Drop-Off and Processing

Can I drop off my own logs for processing?
Yes. Local residents may bring their fallen or cut logs to our yard for cutting, splitting, and seasoning. This service saves time, labour, and disposal costs while giving new life to usable wood.

What kinds of logs can I drop off?
We accept clean, natural logs free from metal, paint, or chemical treatment. Logs with nails, screws, or contaminants cannot be processed.

How does log processing work?
Once logs are dropped off, we measure the quantity, discuss your preferred cut length or split size, and process accordingly. You can then pick up your finished firewood or arrange for delivery.

Can I sell or trade my logs?
In some cases, yes. If your logs meet our quality and size requirements, we may offer trade value or purchase them outright. Depending on the situation, you may also want to drop them off to us for free, saving you disposal costs and time to mitigate waste wood transfer to licensed regulated processing facilities.

Pricing, Payment, and Orders

How do I place an order?
Orders can be placed through our Contact Form. Include your desired product, quantity, and delivery or pickup preference. We’ll confirm details and provide pricing and scheduling options.

What payment methods do you accept?
We accept cash, debit, credit, and monthly payment plans for recurring customers or seasonal needs. Payment is due upon pickup or before delivery unless otherwise arranged.

Do you charge by weight, volume, or cord?
We sell firewood by standard volume measures (cubic foot bundles, quarter cords, half cords, and full cords). We do not charge by weight, as natural moisture and density vary by species.

Are taxes included in your prices?
Applicable provincial and federal taxes are added at checkout or on invoice, as required by law.

Do you offer discounts for bulk or repeat orders?
Yes. Volume pricing and returning customer rates are available for large or recurring orders. Please contact us for a quote.

Quality, Safety, and Storage

How should I store my firewood?
Keep firewood off the ground on a rack or pallet. Cover the top to protect from rain but allow airflow from the sides. Store away from home walls to reduce moisture and pest risks.

Is your firewood safe to burn indoors?
Yes. Our seasoned firewood is suitable for indoor stoves, fireplaces, and furnaces when used according to manufacturer safety standards. Always ensure proper ventilation and chimney maintenance.

What is the best wood for home heating?
Dense hardwoods like birch, larch, and maple provide the highest heat value and longest burn. Softwoods such as pine, fir, and spruce ignite quickly and are ideal for kindling or outdoor fires.

Can your wood be used for cooking and smoking?
Yes. Our seasoned hardwoods are excellent for outdoor cooking, campfire grilling, and smoking meat. We can recommend species based on flavour and performance.

Customer Service and Support

How do I contact Fyrewood with questions or issues?
Please use our Contact Form on the website for all inquiries, including orders, deliveries, accessibility requests, or service concerns. We respond promptly to every message.

Do you guarantee satisfaction?
We stand by the quality and accuracy of every order. If you believe an error occurred, contact us immediately with your invoice number and details, and we’ll review your concern in good faith.

Do you offer refunds or exchanges?
All firewood sales are final due to the nature of the product. However, we will gladly review legitimate issues related to measurement, delivery accuracy, or product quality.

Do you provide invoices or receipts?
Yes, all transactions are documented with invoices suitable for home or business records.

Sustainability and Community

Where does your firewood come from?
Our wood is legally sourced locally from sustainable harvests, forest management projects, and reclaimed or salvaged timber. We strive to use what would otherwise go to waste — keeping both our community and the forest in balance.

Do you participate in local events or festivals?
Yes. We proudly support local gatherings, outdoor festivals, and community cookouts throughout the region by supplying firewood for heating, cooking, and celebration.

Can I volunteer, collaborate, or resell Fyrewood products?
We welcome partnerships and wholesale inquiries. Please contact us to discuss opportunities.

Legal, Accessibility, and Policies

Is my personal information safe when ordering?
Yes. We comply with the British Columbia Personal Information Protection Act (PIPA). All customer data is stored securely and used only for legitimate business purposes.

What if I have accessibility needs?
We are committed to inclusion and accessibility. If you require accommodations when ordering or need documents in alternative formats, contact us and we’ll make arrangements.

Do you follow local regulations for firewood sales?
Yes. We comply with provincial measurement standards, environmental regulations, and all applicable business and fire safety laws.

Final Questions

Can I tour your yard or view products in person?
Yes, by appointment. Visitors are welcome to see our products, learn about the process, and discuss orders on site.

Can you provide custom cuts or specialty bundles?
Yes. Custom cuts, branded bundles, or event-specific firewood packaging can be arranged with notice.

What should I do if I still have questions?
Simply reach out using the Contact Form. Whether you need a quote, have a delivery question, or wish to drop off logs, our team will gladly assist.

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